Shipping policy

Shipping Policy

Effective Date: June 25, 2026
Website: https://5ibe.shop
Business Name: 5ibe

1. Order Processing Time

All orders are processed within 1–5 business days (excluding weekends and holidays).

Because we work with trusted third-party suppliers (drop shipping partners), some products may ship from different warehouses.

Once your order has been processed, you will receive a confirmation email with tracking information (when available).

2. Shipping Times

Estimated delivery times:

United States

  • 7–15 business days

International Orders

  • 10–25 business days

Delivery times are estimates and may vary depending on:

  • Customs processing
  • Local postal service delays
  • Carrier issues
  • Peak seasons or holidays

5ibe is not responsible for delays once a package has been shipped.

3. Shipping Costs

United States

Shipping rates are calculated at checkout or may be offered as free shipping during promotional periods.

International Orders

All international orders include a flat international handling and processing fee of $9.95 USD.

This fee covers:

  • International logistics coordination
  • Customs processing support
  • Cross-border handling costs

Additional customs duties, taxes, or import fees (if applicable in your country) are the responsibility of the customer.

4. Multiple Shipments

Because we work with multiple suppliers, your items may arrive in separate packages and on different dates.

This is normal and does not mean your order is incomplete.

5. Incorrect Shipping Information

Customers are responsible for entering accurate shipping information.

If an incorrect address is provided:

  • We are not responsible for lost packages.
  • Reshipping fees may apply.
  • Refunds may not be issued for incorrect address submissions.

Please contact us immediately if you notice an error in your shipping details.

6. Lost or Delayed Packages

If your tracking shows delivered but you have not received your package:

  1. Check with household members or neighbors.
  2. Contact your local carrier.
  3. Reach out to us for assistance.

We are not responsible for packages marked as delivered by the carrier.

7. Order Tracking

Tracking information will be emailed once available. Please allow 2–5 days after shipment for tracking updates to appear.

8. Customs, Duties & Taxes (International Orders)

Customers are responsible for:

  • Import duties
  • VAT
  • Customs clearance fees
  • Any additional government charges

These fees are not controlled by 5ibe and are not included in product pricing unless otherwise stated.

9. Shipping Delays Disclaimer

While we strive to deliver your order as quickly as possible, delays may occur due to:

  • Weather
  • Customs
  • Carrier backlogs
  • Global supply chain disruptions

We appreciate your patience and understanding.

10. Contact Us

If you have any shipping questions, please contact us at:

Email: support@5ibe.shop (replace if different)
Website: https://5ibe.shop
Business Name: 5ibe