Refund policy

Refund & Return Policy

Effective Date: June 25, 2026
Website: https://5ibe.shop
Business Name: 5ibe

1. Overview

At 5ibe, customer satisfaction is important to us. Because we work with third-party suppliers (drop shipping partners), we ask customers to review this policy carefully before making a purchase.

By placing an order on https://5ibe.shop, you agree to the terms outlined below.

2. Return Eligibility

You may request a return within 14 days of delivery if:

  • The item arrived damaged
  • The item is defective
  • You received the wrong item

To qualify:

  • Item must be unused
  • Item must be in original packaging
  • Proof of purchase is required
  • Photo or video evidence may be required

3. Non-Returnable Items

The following items are not eligible for return unless defective:

  • Health & Beauty products (for hygiene reasons)
  • Personal care items
  • Opened or used products
  • Sale or discounted items
  • Gift cards

We reserve the right to deny returns that do not meet these conditions.

4. Order Cancellations

Orders may be canceled within 12 hours of purchase.

After 12 hours, orders may already be processed or shipped by our suppliers and cannot be canceled.

5. Shipping Costs & Return Fees

  • Original shipping costs are non-refundable.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • The $9.95 international handling fee is non-refundable once the order has been processed.

6. Delivery Delays

Shipping times listed on our website are estimated.

Refunds will NOT be issued for:

  • Carrier delays
  • Customs delays
  • Incorrect shipping addresses provided by the customer
  • Packages marked as “Delivered” by the carrier

If your order has not arrived within 45 days, please contact us for assistance.

7. Damaged or Incorrect Items

If your item arrives damaged or incorrect:

  1. Contact us within 7 days of delivery.
  2. Provide clear photos or videos of the issue.
  3. Include your order number.

We may offer:

  • A replacement
  • A partial refund
  • A full refund (depending on the situation)

8. Lost Packages

If tracking shows “Delivered,” we are not responsible for lost or stolen packages.

Please contact the shipping carrier directly. However, we will assist where possible.

9. Refund Process

Once your return is approved:

  • Refunds will be issued to your original payment method.
  • Please allow 5–10 business days for processing.
  • Your bank or credit card provider may take additional time to post the refund.

10. Chargebacks & Disputes

We encourage customers to contact us first before filing a chargeback.

Filing a false chargeback for a delivered product may be considered fraud.

We reserve the right to dispute any chargeback with:

  • Proof of delivery
  • Order confirmation records
  • IP and payment verification

11. Contact Information

For refund or return requests:

Email: support@5ibe.shop (replace if different)
Website: https://5ibe.shop
Business Name: 5ibe

Please include your order number in all communications.